Benefits of Care Plans
Daily Website Backups
Rest assured that your website is backed up daily. This means in the event of any catastrophic data loss we can restore your website to the day before.
Daily monitoring of your website for performance issues. This means we can actively look at ways to improve your website load times utilising real-time data.
Weekly Database Optimisation
Over time your WordPress website's database gets congested with excess revisions and more. That's why our Care Plans include weekly database optimisation.
Scheduled updates of your WordPress install. These updates are performed weekly and include WordPress core, themes, and plugins.
Daily Security Scans
Daily security scans are performed on the website to check for various items. These items include viruses, malware and malicious software scripts.
Monthly Written Reporting
Each month you will receive a beautifully laid out detailed report of the work completed on your website. This helps you to understand your website and make educated decisions.
Hands On Support Time
With certain care plan packages, you even get hands-on design or development time to use on your website. This can be used for many things including content updates.
No Lock In Contracts
All care plans have no lock-in contracts meaning you can sign up for a month or more. All plans billed in 1-month increments. Save money for annual plans.
On our higher level care plans, you can get support for e-commerce, e-learning and much more. This means you can rest assured that your advanced website is well looked after.
Frequently Asked Questions
If you run out of included design or development time on your account you have two options. You can either pay the standard hourly charge for the work required on your website or you can purchase a pre-paid block of time which are available in 5, 10, and 20-hour blocks.
Please note pre-paid blocks of time have a 365 day expiry time and are charged at a discounted rate. Back end development time is charged at 1.5hours per hour. This means for example 2 hours of backend development will use 3 hours of your pre-paid time block.
The cost of your monthly care plan varies depending on the package chosen and the requirements needed. Our base plan which gives you essential protection will cost you $88.00 per month per website. Our more advanced packages include extras such as design and development time and additional support. Please view our care plan packages for more information.
If you cancel your care plan we will pause your account in our system for a period of 30 days. After this time any backups and data collected from your account will be destroyed. As our backup system is proprietary we cannot transfer your backups to you. We recommend making sure you have backup software on your website and actively operational at all times. Please note we do not guarantee that there will not be data loss with any backup we perform, however, to date we have not had any backups fail to restore accurately.
Apart from our starter plan website hosting is included in each of our monthly and annually paid care plans. Our standard care plan includes our own Australian based hosting (if required) which can be added for an additional cost to the starter plan.
Our Pro and Platinum level plans include our WordPress optimised hosting plan powered by wp-engine. This level of hosting gives second to none performance and optimisation. This level of hosting can be added to our starter and standard plans for an additional cost.
Sometimes your monthly report may not make sense or you may notice something out of the ordinary on it. As we offer a transparent service with all of our care plans all you need to do is contact us via email or telephone during business hours. We are more than happy to help you understand your reports and assist you with strategies where required.